

Delivery schedule (Kharkov)
Monday Friday
Shipping cost to Kharkov
more than 700 UAH
less than 700 UAH
Checkout
Receive advice by phone 7 days a week from 07.00 to 22.00 (if there are no blackouts and mobile communications are working in your city). Receive your order 7 days a week, provided there is no additional curfew and mobile communications are available.

Register on our website and place orders online

In the realities of martial law, our Call Center operates from 07.00 to 22.00 daily; there may be no communication due to blackouts or faulty mobile phone towers.

Use the mobile version of AquaMarket and place an order via your phone

Order the Callback service on our website and we will call you back
Payment

Cash
on delivery

Card payment
online on site

Cashless payments
with TAX for LLC and private entrepreneur
DELIVERY TERMS
• The courier delivers your order to the door of your apartment or office on any floor, if the building has a working elevator and there are no planned or emergency power outages during this period.• In houses or offices where there is no elevator, the Courier delivers the order to the door of the 5th floor inclusive. If the elevator is broken, the company charges an additional fee for lifting to a floor at the rate of 1 UAH per 1 kg of weight for each floor above the 5th (our couriers are very strong, but there is little time for delivery, and we need to get to each Client in time)
• Delivery of large orders is also made to the door of an apartment or office (no higher than the 5th floor without an elevator) and does not require a separate additional payment.
• Please check the goods according to your order in the presence of the courier; if any of the goods does not suit you, it can be returned to the courier in accordance with the consumer rights law, except for excisable goods of proper quality. At the time of refusal of goods, you must contact the call center to record the list of returned goods.
• Please note that the characteristics and appearance of the product may differ from those indicated on the seller's website. This cannot be considered a defect and a reason for a refund or replacement of the Product. The actual properties and characteristics of the Products presented on the website may differ from those stated in the description due to the fact that all information materials on the aquamarket.ua website are for reference only and can be changed by the Supplier/Manufacturer without notice.If the Buyer has questions about the properties and characteristics of the Product, he needs to get advice from a representative of the online store before placing an order. The Buyer can ask a question by phone numbers listed on the website, or through the feedback form in the “Contacts” section every day from 7:00 to 22:00.
• Upon delivery, the Courier must provide a sales receipt with a list of goods and the amount of the order, and in case of non-cash payment - a package of documents.
• It is also important to remember that:
• Delivery of goods is carried out within the time frame of delivery changes, however, it can be offered 1 hour earlier than the start of the shift or 1 hour later if the Courier is delayed along the route by another Client (we apologize in advance for such delays, especially in the evening and during air alarm or blackout).
• Delivery within an apartment or office to utility rooms is not the responsibility of the Courier.
Delivery to the Nova Poshta Office
We deliver goods to any branch of New Post in Ukraine, except for temporarily occupied regions. In order to order such delivery, click on the New Mail icon in the top menu and you will be redirected to the page with the goods that are available for sending by New Mail (basically this is a similar list of goods that is available in Kyiv, except for perishable food and frost).
Before sending goods, the order must be paid by credit card on the site. You pay for the delivery of the order at the time of receipt of the goods in the New Post office, which you yourself choose.
COST OF DELIVERY
Free if:
The order contains water from the category 18.9 liters (at least 1 bottle)
• The amount of your order is more than 700 UAH
Paid - 79.00 UAH, if:
• The amount of your order is less than 700 UAH and there is no water from the category 18.9 l in the order
PAYMENT METHODS
• In cash to the courier at the time of receipt of the goods on the basis of the sales receipt.• Bank transfer (only for legal entities), according to the invoice.
• Payment by card on the website or in the mobile application at the time of placing the order
When paying with a card - DO NOT WORRY! An amount equal to the sum of the order agreed with you in the sales receipt will be debited from the card. If any of the goods in your order is not delivered or is delivered of inadequate quality, the cash balance (the difference between the original order and the actually received) will be unlocked by the bank and returned to your card within a few banking days (up to 5 days) or it will be available on your balance sheet in the company and can be used on the next order.
RETURN AND EXCHANGE
Upon delivery, you can return any product to the courier, except for sanitary hygiene items, underwear and other goods provided for by the resolution of the Cabinet of Ministers of Ukraine No. 172 of 03/19/1994. http://zakon5.rada.gov.ua/laws/show/1023-12ACCEPTANCE OF ORDERS
You can order goods around the clock on the website aquamarket.ua, in the mobile version of the website or in the application. You can call the AquaMarket contact center to the short number 8877 (free callback from your mobile phone) from 7:00 to 22:00. We can also contact you if you fill out the feedback form (you can find it in the top menu bar of the site in the “Contacts” section)PACKAGING OF GOODS
• All ordered goods are packed in cardboard boxes or new plastic bags (we do not charge for bags - they are provided for you free of charge)• Chilled products are placed in a thermal box to maintain optimum temperature.
• Household chemicals are packed in a bag or box.
Cancellation and rescheduling
The delivery service reserves the right to reschedule the order in the event of:• Unable to deliver (when you cannot drive closer than 100 meters by car, collapse on the roads, road closures, air raid siren, power outage (in the event that it is impossible to get through, or the elevator does not work, and the Client lives above the 5th floor).
• If we cannot contact you or no one opens the door of the apartment or house.
• You can cancel or reschedule the order yourself by calling the AquaMarket contact center 8877 (callback) or by leaving a comment on the website in the feedback section.